ACCESS Support

3G/4G Device Compatibility

Looking to purchase a 3G wireless broadband device for your ACCESS? Check our list of tested USB and PC Card 3G devices that are compatible with the latest firmware.

• ACCESS Compatible 3G/4G Devices

BRIC Network Config Tester

Use our online BRIC network configuration test utility to check to make sure your router or firewall is set up properly.

• BRIC Network Config Test

Media5 Fone

Complete instructions on getting your Android or iOS device to connect to your ACCESS with the Media5 Fone app.

• Media5 Fone for iOS

ACCESS 2.8p22 Firmware

ACCESS firmware version 2.8p22 is available for download. This firmware is installed by the user via the Device Manager application.

For detailed information on updating your ACCESS, please view the Device Manager Overview video or Firmware Installation screencast.

ACCESS Rackmount

• ACCESS Rack 2.8p22 firmware file [.upd]
• Device Manager application [.exe]
• Installation Instructions & readme [.txt]
• ACCESS Rack Product Manual [.pdf]

ACCESS Portable

• ACCESS Portable 2.8p22 firmware files [.upd]
• Device Manager application [.exe]
• Installation Instructions & readme [.txt]
• ACCESS Portable Product Manual [.pdf]

ACCESS Portable 2USB

• ACCESS 2USB 2.8p22 firmware files [.upd]
• Device Manager application [.exe]
• Installation Instructions & readme [.txt]
• ACCESS Portable Product Manual [.pdf]

Device Manager

Easy-to-use Windows application for updating, configuring and installing licenses on your ACCESS and BRIC-Link codecs.

Read More or Download Now

Remote Control

Establish connections and control multiple ACCESS and BRIC-Link codecs at the same time from your Windows desktop.

Read More or Download Now

Media5 for iPhone

Complete instructions on getting your iPhone or iPod touch to connect to your ACCESS with the Media5 Fone app.

Media5 Fone for iOS

Technical Support

Phone and email technical support is available
Monday - Friday, 9:00am to 5:00pm EST

Phone: 1.800.237.1776 (North America)
Phone: 1.978.784.1776 (International)
Email: techies@comrex.com

Support Resources

Looking for a quick answer or troubleshooting tips? Check out our online support resources:

• Technotes
• User Manuals
• Instructional Videos

Product Repairs

Need to send a piece of equipment in for service? Our engineers are ready to help out.