Comrex will be closed on Thursday, November 26 and Friday, November 27 for the Thanksgiving holiday. Tech support will not be available during this time. Please contact tech support in advance if you require assistance by calling 1-978-784-1776 or emailing techies@comrex.com. Comrex will reopen on Monday, November 30 at 9AM ET. Click to read the following changes in operation due to COVID-19.

Firmware Updates

Connect Modems for Audio Codecs

Comrex Connect Modems are unlocked and have been carrier approved and PTCRB certified to meet all necessary regulations.

Carrier Information

The Comrex Connect modem is available in three varieties: 

  • US (for use with Verizon or AT&T networks)
  • International (for use outside the United States)
  • CJ (for use in China, Japan, Taiwan, Korea, and Brazil)

Prior to 7/1/2020, there were FOUR versions of Connect Modems for Comrex audio codecs (Verizon and AT&T were sold as separate modems).

The manual for the 1st generation carrier specific AT&T and Verizon Connect Modems for ACCESS Portable Classic/2USB can be found HERE.

The manual for the 1st generation carrier specific AT&T and Verizon Connect Modems for ACCESS NX Portable can be found HERE.

Compatibility

Connect Modems for audio codecs are compatible with ACCESS 2USB*, ACCESS NX Portable, ACCESS Rack, ACCESS NX Rack, and ACCESS MultiRack.

When used in HotSwap mode, a Connect Modem can be utilized with BRIC-Link II as a backup network. Connect Modems cannot be used as a primary network on BRIC-Link II units.

*Some ACCESS 2USB units with serial numbers between 5000 and 6200 may require a hardware upgrade to be compatible with Comrex Connect Modems. For information about your unit, contact us. Please have the serial number or MAC address of your ACCESS 2USB unit readily available.

FW 4.5p6 or higher is required on ACCESS 2USB, NX Portable, ACCESS Rack, NX Rack, MultiRack and BRIC-Link II to use the US Connect Modem. 

Please also note that ACCESS Portable Classic is not able to use the new US Connect  Modem. If you have questions, please contact techies@comrex.com.

Mounting Bracket Details

  • Portable units (ACCESS NX and ACCESS 2USB) require mounting brackets. 
    • ACCESS 2USB Portable
      • To use one modem, a single standard bracket mount is required.
      • To use two modems, both a  standard bracket mount and an EXT bracket mount are required. 
    • ACCESS NX Portable 
      • To use one modem, a single bracket mount is required. 
      • To use two modems, a dual bracket mount is required. No single bracket mount needed.
  • Studio units (ACCESS Rack, ACCESS NX Rack, ACCESS MultiRack, and BRIC-Link II) don’t require any mounting hardware – simply plug your modem in to the USB port.

If you have questions, please contact us.

Connect Modems for LiveShot Video Codecs

The Connect Modem for LiveShot comes in three varieties – Verizon, AT&T, and International (for use outside the United States). Connect Modems are unlocked and have been carrier approved and PTCRB certified to meet all necessary regulations. LiveShot Portable supports up to two Comrex Connect Modems. 

Please note: CJ (for use in China, Japan, Taiwan, Korea, and Brazil) is not available for LiveShot. 

If you have questions, please contact us.

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